Power protection shouldn’t be confusing. We’ve broken down the jargon into simple, easy-to-understand terms. Demystifying your power issues, one term at a time.
A
Acceptable Quality
A standard under Australian Consumer Law requiring goods to be safe, durable, and free from defects.
ACL (Australian Consumer Law)
National law governing consumer rights, guarantees, product claims, and fair trading.
Anti-Slavery Controls
Processes used to prevent forced labour, child labour, servitude, and human trafficking.
Audit & Ethics Oversight
Function responsible for reviewing ethical conduct, financial integrity, and governance performance.
B
Bullying & Harassment
Prohibited workplace behaviours that create an unsafe or hostile environment.
C
Carbon Reduction
Efforts to reduce emissions from business activities, transport, product design, and supply chain processes.
Circular Economy
A sustainability practice focused on minimising waste by extending product life.
Code of Conduct
The policy outlining expected ethical behaviour for employees, contractors, and suppliers.
Community Engagement
Thor’s commitment to supporting local initiatives and education programs.
D
Diversity
Representation of varied backgrounds, experiences, and perspectives within the workforce.
Due Diligence (Supplier)
Assessment of supplier risks relating to ethics, labour, sustainability, and compliance.
E
E-Commerce
Online purchase and transaction process for Thor products.
Eco-Design
Design approach that reduces environmental impact throughout product life.
Environmental Responsibility
Commitment to reducing waste, emissions, and resource consumption.
Ethical Sourcing
Responsible procurement aligned with social and environmental standards.
F
Fair and Safe Workplace
Commitment to maintaining a safe, respectful, and inclusive workplace.
Forced Labour
Any work performed involuntarily under threat.
G
Gift & Inducement Controls
Policies preventing improper influence in business decisions.
Governance Framework
Structure overseeing risk, compliance, ethics, and responsible management.
Gross Misconduct
Severe breach of company rules that may result in termination.
I
Inclusion
Creating an environment where all people feel valued and supported.
Indigenous Engagement
Commitments to respectful relationships and opportunities for Indigenous Australians.
Integrity
Acting honestly and ethically in all business conduct.
L
Lifecycle Design
Designing products for durability, repairability, and reduced impact.
Logistics Providers
Partners handling warehousing and delivery services.
M
Major Failure
A significant issue giving the customer a right to refund or replacement.
Modern Slavery
Practices including forced labour, child labour, trafficking, or servitude.
Moulded Pulp Packaging
Eco-friendly packaging that reduces plastic waste.
O
Operational Risk
Risks arising from internal processes, systems, or events.
Organisational Values
Core values including Integrity, Respect, Accountability, Excellence, and Sustainability.
P
Privacy
Protection of customer information.
Procurement Standards
Environmental, ethical, and labour criteria applied to suppliers.
Product Safety
Ensuring products meet electrical safety and compliance standards.
Public Reporting
Commitment to transparency in sustainability and governance.
Q
Quality Assurance
Processes ensuring products meet required performance and safety levels.
R
Reconciliation
Commitment to strengthening relationships with Indigenous Australians.
Recyclable Materials
Materials chosen to minimise landfill waste.
Responsible Sourcing
Procurement from suppliers meeting ethical and environmental requirements.
Risk Management
Identification and management of strategic, legal, and operational risks.
S
Scope (Policy)
Defines who and what each policy applies to.
Servitude
A prohibited form of modern slavery.
Social Responsibility
Thor’s commitment to ethical behaviour and community benefit.
Stakeholder
Any party affected by Thor’s operations.
Supplier Code of Conduct
Standards suppliers must follow regarding labour, ethics, safety, and environment.
Sustainability
Environmental stewardship, social wellbeing, and ethical business practices.
T
Terms & Conditions of Sale
Rules governing purchases, warranties, refunds, and rights.
Tracking (Carbon, Waste, Performance)
Measurement of environmental and social indicators.
Traditional Custodians
Aboriginal peoples with cultural connection to the land where Thor operates.
Transparency
Open communication about performance and governance.
U
UN Sustainable Development Goals (SDGs)
Global goals guiding environmental and social action.
User Data Security
Protection of customer information and payment data.
W
Warranty
Conditions covering repair, replacement, or refund of products.
Whistleblower Mechanism
Confidential process for reporting unethical or unsafe conduct.
Workplace Health & Safety (WHS)
Systems ensuring safe working conditions.
