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Support
Support
HOW CAN WE HELP?
What do you need assistance with please choose from the following
FAQs
Surge Protection
and Power Filtering
Power Conditioning
Laptop/Tablet
AV & Computer
Server Pack
Protection
Hardwired
Warranty
Documents
FREQUENTLY ASKED QUESTIONS
Have a question, we may have the answer below.
The models have ‘On’ lights to inform the user that the unit is connected to power. For as long as the product is letting power through to your equipment, it is filtering and protecting. If it stops protecting, it will stop letting power through and you simply contact us for replacement instructions.
One of the reasons our models enjoy a longer life expectancy than other brands is because when a spike or surge is detected the first action is to discharge this dangerous high voltage incident to Earth. This diversion usually caters for 99% of common daily surges with 100% discharge. It’s only in extreme surge incidents, where the diversion cannot be 100% contained, that the protection circuit is called on to work. In those cases, the “overflow” is taken care of by the protection circuit. To maximise efficiency, the power point Earth connection needs to be effective. If our product does not detect a good connection, then the Earth LED will not illuminate. Note: The Earth LED has no effect to the protection circuit function. If there is no Earth LED lit on our model the connected device/s will still be protected.
Some models include an alarm buzzer that may intermittently emit short “beeps”. All is Ok. Don’t be alarmed as it is just letting you know it has detected some minor spikes or surges and is doing its job.
If the “beeping” alarm becomes constant, then the protection has been compromised. Should this occur, you should immediately purchase a new THOR product to ensure your connected devices continue to be protected against further surges.
There is no question that good quality power filtration will allow your equipment to perform closer to its maximum potential by only allowing clean power to its operating circuits. There have also been many reports that quality power filtration improves sound quality, and screen technology images are crisper and color definition is articulated. Our Dynamic Active Tracking filters have had improvements as high as 70% more when compared to Australian Industry Standards into other like Brands. Have a look at our Smart Power Station combination if you are after the ‘Rolls Royce” power conditioning solution.
Yes. Think of a power filter like a battery. A battery will not maintain the charge of its original capacity over time. This is normal. So too with a power filter circuit, it may not “clean” all the unwanted frequencies over time. If the filter originally prevented issues like “hissing” noise from speakers, thumping from sub woofers, or pixilation, streaming or internet dropouts then it may be time to upgrade. This is generally only noticeable if you are trying to “fix” a specific issue. It may take 3 or 4 years before getting to this point.
A surprising number of the damaging and degrading spikes and surges occur without our knowledge. Many of them are even caused by other appliances and events in our home or office … such as (switches turning off and on, motors starting and stopping, etc). These events are taken care of 24/7 by your THOR product, the only possible loss being some of the joules of energy absorption available.
When the available number of joules have been used up, it will simply stop letting power through to your equipment. Should this happen simply contact us and we will advise from there.
The closer your home or office is to a direct lightning strike the greater the risk of equipment damage. As lightning travels at around 300,000 kms per second, nothing designed by man will stop a direct hit., however the odds of direct hit are quite rare and Thor products can certainly minimize the risk of damage. The degree of risk reduction is usually measured by the specifications., e.g. the faster the unit reacts combined with the amount of energy it can absorb. The unit of measurement is usually stated in Joules.
Thor will honor its warranty even if there is direct hit of lightning.
8. Why do I need Power Protection now – I have never had any trouble from power surges or lightning?
Technology has taken us into a new era in equipment. Everything is faster, smaller, hotter (today’s equipment runs at much higher temperatures and the new digital age is much less tolerant to power pollution and voltage fluctuations). Even the power utility companies that supply the power to your premises will recommend that all their customers use quality filtered power protection.
On top of this you may be surprised to learn that if you do not take ‘reasonable care’ to protect your electrical equipment and it does get damaged, your insurance company may not cover your claim. Ouch!!
This allows the user to isolate different types of appliances from each other. It is a way to reduce or prevent device “cross talk” where two devices on the same circuit might cause unwanted performance issues. Our use of separate Earth lines for each circuit is an Earth Loop/Hum reducing feature. As far as we are aware, we are the only manufacturer with this feature. Audiophile and Hi Fi enthusiasts asked us for this and we delivered!
There is no question that good quality power filtration will allow your equipment to perform closer to its maximum potential by only allowing clean power to its operating circuits. There have also been many reports that quality power filtration improves sound quality. Prodigy and Smart Series Dynamic Active Tracking filters have had improvements recorded (check out our testimonials) but as this is a subjective observation by individuals on their particular equipment (brand and selection of equipment), it is something that you, the owner, will have to decide. We believe there are definite improvements in performance and reliability with the use of our Smart Series Power filters. Have a look at our Smart Power Station combination if you are after the ‘Rolls Royce” power supply option.
Earth leakage devices, or safety switches as they are more commonly known, are compulsory in new buildings in all states of Australia and we all applaud that. However, you must understand they are designed to protect people against electrocution. These devices do not protect equipment; In fact they will trip when a short circuit occurs in an appliance; this is after the appliance has already been damaged.
Our THOR products are constantly monitoring and correcting the incoming voltage and current preventing damaging and disruptive polluted power from ever reaching valuable equipment.
All of today’s high-tech equipment will perform better if it is only receiving clean sine wave power. This is even more critical when protecting equipment with IC chips or motherboards. 98% of electronic equipment contains IC chips or motherboards today.
It means the product has been manufactured to Australian Standards for electrical safety. It is not an approval for actual function which is why what is inside your protection device is so important. Always compare circuit design if you are serious about protecting your expensive equipment. Beware of gimmick selling and silly promises.
Yes, we do on all our plug-in range of products. We decided to stand by our products and have various levels of connected equipment cover from up to $100,000 to $500,000 cover depending on the product. Full conditions are documented and included with each product.
It can’t hurt but transformers convert AC incoming power to DC outgoing power and are considered low risk from most forms of power disturbances, so if you have spare outlets on your board by all means use your filter protection … but it is certainly not a priority.
Note: Thor products discharge antenna and data/network borne spikes directly to earth not through the common earth on the power board as is the practice with most other manufacturers.
Thor products have a full 6 years no fuss product replacement warranty. The reason this definitive period was selected rather than say offer a lifetime warranty is because most people surveyed felt lifetime was a little grey. For instance, is it the product’s lifetime and if so, then if it ‘blows’ after a week does that determine the expected life of the product? We chose to use the internationally recognized formula that dictates all components have an expected life of 50,000 hours which equates to 6 years.
A surge diverter does exactly that, it diverts surges and transients direct to earth as they enter the building. It will not prevent noise pollution and it will not stop surges and transients which occur after it.
There are two areas that most transients originate from: 1. The power grid network of supply, prior to reaching your building and your earth diverter is good for these and 2. Electrical shorts, faults, and noise pollution from within your building. This is very common and is the major source of dirty or polluted power, something today’s IC chip and motherboard incorporated equipment hates.
THOR models’ filter banks isolate groups of valuable equipment from the rest of the dwellings supply and go even further on the ‘A’ and ‘B’ series isolating individual appliances from each other at filter level. Of course there is the added advantage to property renter when they move, as they can take their protection with them.
If your question is not here, please do not hesitate to contact us and we will gladly help find a solution for you. Please call 1300 766 140 or visit thortechnologies.com.au
